Customer service has only gotten worse with the deployment of punch-a-number routing, automated help desk responses, and live scripts.
You see, my problems never fit predetermined molds.
So, after spending five or more attempts at punching and searching, I hang up and call. Getting a live person to respond to what I actually say is worse than pulling teeth. Then they start getting testy, at which point my fave line is now, “Look, you do realize that I’ve given your company money, right? And you’re treating me like this? Not a good way to build customer loyalty. Please get me a supervisor.”
Upshot? I no longer give them five attempts. They get one. But is it the frontline person’s fault? NO. It’s the dang script writer’s fault for thinking customer engagement can be predicted individually.
And business is being run off. Yeah, that’s a good way to build a biz.
You know what? You should just chill. Pick a good book to read. Need some suggestions? CLICK HERE.