Hot day. Air conditioner would not work. I don’t mean it wasn’t cooling fast enough. I mean, the thing that makes it cool was silent. I eventually found out my air conditioner was hit by lightning, the copper coils in the condenser fused to the housing.
It was a Saturday and my regular A/C guy did not answer his phone. I left a message, but went online to see if there was another company close by and open that could come and reset some button I didn’t know about. You know, quick fix, right?
Google search for “air conditioning repair Decatur, Georgia” returned ads for those close to me. I clicked on various links and finally found one that serviced my area. That is, their service map included my city, and they had a link at the bottom of the screen for my city that, when I clicked on it, showed that, yes indeed, they service my city.
I dialed the number.
Here is where I start to get mad.
A pleasant enough female voice answered. All chirpy and upbeat. Holding on to the last syllaBUUUUUULLLL just a little too LOOOOOOONNNNG with that question MARK at the end, you know what I meeeeeaaaannnn???
I asked if I could get somebody out to help with my A/C. When I told her I lived in Decatur, she got all snAAAAPEEEEE and said, “We don’t serviiiiiice that aREAHHH?”
“But…ummmm…your website says you do,” said I.
Then she gets snippy and short and, still uses the same pronunciation style, says, “Well. I have the service area map and YOU aren’t on it?”
“Huh,” says I not liking her tone at all, “I called because your site that I am looking at right now says you do.”
“Well,” says she, “I will be SURE to let management know of your concern? But we DO NOT SERVICE YOUR AREA?”
I hung up on her because here’s the thing:
I was a potential customer. I was willing to give them money. They are in business to take that money after rendering a service. And they treat me like that?
Why? What does it accomplish? Customer No-Service is getting worse. I blame the PoPo of Political Correctness.
I also blame the insidious encroachment of the Expert of Social Media Relationship Selling in ruining marketing. But that’s for then next article.